HUGS: Hardship Utility Grant Scheme **contact your supplier to apply **

If you’re experiencing difficulty paying your power bill, your retailer may be able to provide you with flexible payment arrangements, in addition to assisting you with claiming any rebates you may be eligible for and putting you in touch with a financial counsellor.

More information can be found at:

• Synergy – Payment Difficulties [external]
• Horizon Power – Payment Options [external]

To obtain assistance with payments or to apply for HUGS, you must contact Synergy, Horizon Power, Alinta Energy, Busselton Water, Water Corporation, Aqwest, Esperance Gas Distribution Company or Kleenheat Gas to discuss payment of your bill.

Telephone numbers are provided below.

• Synergy: 13 13 53
• Horizon Power: 1800 267 926
• Water Corporation: 13 13 85
• Alinta: 13 13 58
• Kleenheat Gas: 13 21 80
• Busselton Water: (08) 9781 0500
• Aqwest: (08) 9780 9500
• Esperance Gas Distrubution Company: (08) 9072 1422
• National Debt Helpline: 1800 007 007 

Debt stress; where to get help

If you’re dealing with other unmanageable debt like personal loans, payday loans, credit cards, store cards, tax debt, centrelink debts and more, then speak to Life After Debt  for your free debt analysis and assessment of debt solutions.  Call 1300 237 669 or Click Here

Source: Treasury, Public Utilities Office.